Hospitality in the Time of COVID-19
Hospitality employees’ stress levels during the COVID-19 pandemic and their later career trajectories may depend on both their experiences in the workplace and personal traits, according to Dr Wei-Jue Huang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. Hospitality work is demanding, and the pandemic and associated economic crisis may have led hospitality workers to reconsider their career trajectories. Through direct interviews with current and former employees in the U.S. hospitality industry, the researchers explored how workplace experiences during the pandemic affected these employees’ subsequent career choices.
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